Use Vehicle Tracking To Ensure Your Vans Deliver on Time

The competitive edge that your company holds over your competitors can hinge on the efficiency of your operation. This is especially true for delivery companies, and an increasing number are installing vehicle tracking into their fleet.

Customer service operators within the office will benefit from the added data that a tracking system can provide. If a customer is on the phone, enquiring when their important delivery will be made, customer services can look on the tracking system and see where the vehicle is on a map. They can then provide an estimate on the time that the driver will arrive at the customer’s location.

Customer services can also inform the customer if the delivery before them on the rota has been made. This can be done by using ‘geo fencing’. A ring fence is put around a specified location and when the vehicle goes through the fence an alert is sent, either by email or by text. This system can also resolve disputes if a customer is querying if a delivery has been made. Customer services will know when the vehicle arrived on site, and how long the driver was there for.

The best part about this system is that your staff do not have to be attentive to it all the time, they can just log onto the system when it is needed and historical and up to date data is provided.